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Premier Solutions Provider |
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What are Premier Solution Providers?
Premier Solutions Providers (PSPs) represent the top tier of the Autodesk Value Added Reseller (VAR) channel.
They have met a series of stringent criteria and have a proven track record of consistently outstanding customer
service. They also offer a consistently high level of technical expertise and deep knowledge of their industries.
What Sets PSPs Apart?
PSP status is granted on an industry basis, such as building, civil engineering, manufacturing, and so on. This
ensures that each PSP is a true specialist, an expert with certified technical and commercial know-how in a specific
industry.
Further, PSP staff members are either graduates of their field or possess equivalent industry experience, so
they can help you implement the right combination of technologies to meet your business needs. PSPs meet rigorous
program requirements, set by Autodesk, to help customers maximize the potential of their new Autodesk solutions.
This chart provides a quick view of the additional skills PSPs must offer in order to be granted PSP status.
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Service Category
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Premier Solutions Providers |
Authorized Reseller |
| Sales Specialist trained to assist customers find the right products for their needs |
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| Application Expert trained to show support and train customers in the proper use of authorized software |
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| Product Expert who has passed the rigorous certification exams for key products |
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| Technical Expert who is focused exclusively on a single industry (building, civil, manufacturing, etc.) to provide better customer support |
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| Highest level of reseller accreditation |
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| Additional sales and technical personnel focused exclusively on a single industry |
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| Authorized Training Center providing regularly scheduled training classes |
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| Successful track record guiding customers to implement solutions to achieve expected ROI. Reseller can provide customer references and testimonials attesting to their level of expertise and commitment to customer success |
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| Service Accredited Support Personnel |  |
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Skills & Service
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Only resellers that invest in customer service and satisfaction are granted Premier Solutions Provider (PSP) status. Each PSP must have technical
experts who focus exclusively on a single industry. PSPs must also have additional sales personnel, plus marketing and training staff with recognized
degrees or at least three years of relevant experience. Another requirement is that each PSP have at least one consultant with a minimum of three
years of experience in software solution implementation in the industry for which PSP status has been granted.
The Premier Solutions Provider Difference
PSPs must demonstrate their ability to apply their technical and commercial expertise in the real world; hence the requirement that they have customer
references and testimonials. A further key PSP criterion is a high level of training. Each PSP must host an Autodesk Authorized Training Centre, using
approved and up-to-date Autodesk materials to help ensure you get the very most from your software solution.
Dedicated to Service
An Autodesk reseller earns a PSP designation by committing to provide:
- A consistently high level of customer service
- Experienced, trained staff
- Extensive industry knowledge
- Proven, measurable technical expertise
- A solutions approach to solving customer problems
- Successful outcomes that meet customer goals
- Regular training events
- Maximum return on investment
Key Services
PSPs meet rigorous sales, personnel, and customer service goals.
- Needs assessment
- Product and service recommendation
- Implementation services
- Software customization
- Ongoing product and technical support
- Hands-on product training
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Industry Expertise
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Each Premier Solutions Provider (PSP) is a qualified expert in a specific industry. But this expertise goes beyond developing and implementing Autodesk software solutions. It also includes a professional understanding of your business needs and the commercial realities you face. By combining these two areas of competence, PSPs can transform your software into powerful business tools—solutions that maximize your return on IT investment and help boost your productivity.
PSPs' industry focus means they are up to speed on the challenges, trends, and developments that affect your business. For example, they stay abreast of the latest government regulations and reporting requirements. They understand the challenges brought about by outsourcing, consolidation, and globalization. And they work closely with Autodesk, providing insights gained from their unrivalled industry expertise.
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Information provided by Autodesk.com
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