Contact Your Vault Administrator

"Contact your Vault Administrator" - new in Vault 2026!

We were recently asked to help out on a project for a customer that I had worked with before. We had worked in their Vault before and had a username and password already. However, when logging in this time, a message appeared that the account had been disabled and to ‘Please contact the Vault Administrator’. Simple, right? Well, there had been some turnover, the account had been disabled and we were not completely sure who had taken on the Vault Administrator role.

The error message said to contact the Vault Administrator, but who was it? Well, the Autodesk Vault team must have heard this before. New in 2026 we now have the ability to add the Vault Administrator’s contact information to the ‘Please contact…..’ message.
To do this, access the Security Tab on the Global Settings dialog box.

Select: Tools > Administration > Global Settings.
In the Global Settings dialog, select the Security tab.

At the bottom of the dialog box, enter the Vault administrator's contact info: name, email address, or phone number in the text box.
Note: This field is optional and has a 255-character limit.

This contact information will display for all users whenever they see the "Contact your Vault Administrator" message in Vault Client.

Since this project was only going to be for a short time, and we would only need access to their Vault for a couple of months, we discussed when they could disable the account again. Also new in 2026, is the ability to schedule or set a ‘disable on’ date to automatically disable an account on a specified date.
To do this, access the Security Tab on the Global Settings dialog box.

Select: Tools > Administration > Global Settings.
In the Global Settings dialog, select the Security tab > Manage Access
Select the user account to edit > edit
In the Disable On field, select the calendar date to set the disable date.

This will then show in the “Disable On” column in the user list.

This feature was implemented from a Vault Ideas page submission. You can visit the Vault Ideas page at the link below. You can upvote current ideas on the page or submit your own ideas. Maybe one day your idea will be implemented into the software!

Vault Ideas page